Return Policy

At OFFROAD GEAR ("we," "our," or "us"), we are committed to providing our customers with high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, this Return Policy outlines the steps to return or exchange items in accordance with New Zealand's Consumer Guarantees Act 1993.

By making a purchase, you agree to the terms outlined in this Return Policy.

1. Eligibility for Returns

You are entitled to a return if:

• The product is damaged, defective, or not fit for the purpose as described.

• The product is not as described or does not match the sample provided.

• The product is unused, in its original condition, and in the original packaging.

To initiate a return, please contact us within 7 days of receiving your order.

2. Non-Returnable Items

The following items cannot be returned:

• Used or opened items, unless the product is defective or damaged.

• Personalized or custom items.

• Perishable goods or items with an expiration date.

• Gift cards or digital products.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer support team via email at Offroadgearnz@gmail.com. Please provide your order number and a description of the issue.

2. Return Authorization: If your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.

3. Return Shipping: You are responsible for the return shipping cost unless the item is defective or we made an error in fulfilling your order. We recommend using a trackable shipping service to ensure the safe return of your product.

4. Inspect the Return: Once we receive the returned item, we will inspect it to ensure it meets the return conditions. If the return is approved, we will process your refund or exchange.

4. Restocking Fee for Non-Defective Returns

• Returns After 7 Days: If you are returning a product that is in sellable condition (unused, undamaged, in original packaging) after 7 days of receiving it and there are no issues with the product, a 20% restocking fee will be deducted from your refund.

• Restocking Fee: This fee helps cover the cost of processing and restocking the returned item.

5. Refunds and Exchanges

• Refunds: Once your return is approved, a refund will be issued to the original payment method used for the purchase. Please note that the processing time for refunds may take up to 5-7 business days after we receive the returned item.

• Exchanges: If you would like to exchange your product for a different item, please contact us within 7 days of receiving your order. We will provide instructions on how to proceed with the exchange.

  Note: If there is a price difference between the items, the balance will be refunded or charged accordingly.

6. Consumer Guarantees Act 1993

Under the Consumer Guarantees Act 1993, you have certain rights as a consumer when purchasing goods. If a product is defective, faulty, or does not meet the described quality, you are entitled to:

• A replacement or repair.

• A refund if a replacement or repair is not possible within a reasonable time frame.

If you believe a product does not meet the consumer guarantees, please contact us, and we will assist you in resolving the issue in accordance with the Consumer Guarantees Act.

7. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact Us Immediately: Please notify us within 2 days of receiving the damaged or defective item.

• Provide Evidence: You may be required to provide photos of the damaged or defective product and packaging.

• Return Process: We will arrange for the return of the defective item and either send you a replacement or issue a refund depending on your preference and product availability.

8. Late Returns

If you request a return after the specified return period, we may not be able to process your return, unless the item is defective or faulty. We encourage you to review your order upon receipt and contact us as soon as possible if there are any issues with the product.

9. Changes to This Return Policy

We may update this Return Policy from time to time to reflect changes in our business practices, legal obligations, or customer feedback. Any changes will be posted on this page, with the "Last Updated" date revised accordingly.

10. Contact Us

If you have any questions or concerns about this Return Policy or would like to initiate a return or exchange, please contact us:

Email: Offroadgearnz@gmail.com